FREQUENTLY ASKED QUESTIONS

Standard shipping typically takes 5-7 business days within the UAE and 7-14 business days for international orders. Express shipping options are available at checkout for faster delivery.

Yes! We ship to over 50 countries worldwide including USA, UK, Canada, Australia, and all GCC countries. International shipping rates are calculated at checkout based on your location.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account on our website.

We partner with DHL and Aramex for international deliveries, and local premium couriers for domestic orders to ensure safe and timely delivery.

For international orders outside the GCC, customs duties and taxes may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in our shipping charges.

You can change your shipping address within 2 hours of placing the order by contacting support. Once the order is dispatched, we cannot change the delivery address.

In the rare event that a package is lost in transit, please contact our support team immediately. We will work with the courier to locate it or arrange a replacement or refund.

For international orders (via DHL/Aramex), a physical address & phone number are required. We cannot deliver to PO Boxes.

We offer a 30-day return policy for all unworn items with original tags attached. Items must be in their original condition. Please contact our support team to initiate a return.

Log into your account, go to "My Orders", and request a return. Alternatively, email our support team with your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. It may take additional time for the funds to appear on your bank statement.

Yes, we accept exchanges within 30 days. Please initiate a return for the unwanted item and place a new order for the desired size or color.

For hygiene reasons, inner caps and specific accessories cannot be returned. Sale items are also final sale unless defective.

We apologize for the inconvenience! Please contact us within 48 hours of receiving the item with photos of the defect, and we will arrange a free return and replacement.

Our abayas are crafted from premium fabrics including Korean Nida, Japanese Crepe, Italian silk, and high-quality chiffon. Each fabric is selected for its drape, comfort, and durability. Our product descriptions detail the specific fabric used for each piece.

Absolutely! Many of our fabrics — especially Korean Nida, chiffon, and lightweight crepe — are specifically chosen for breathability and comfort in hot climates. We understand our customers often live in warm regions, so fabric selection is a top priority.

In line with our slogan ("Neither Reveals Nor Defines"), we ensure all our garments provide excellent opacity. Lighter colored abayas often feature double lining or use denser weaves to remain fully opaque.

Korean Nida is a premium micro-polyester blend known for its luxurious matte finish, incredible drape, and resistance to wrinkling. It is the gold standard for high-end abayas.

We often restock popular items. You can sign up for restock notifications on the product page. Some exclusive collections are limited edition and will not return once sold out.

Our garments are designed in-house and ethically manufactured by skilled artisans in our dedicated facilities, ensuring high quality control and fair labor practices.

Many of our abayas come with a complimentary matching sheila/hijab. Please check the specific product description to see if a hijab is included.

Currently, we only sell finished garments and do not sell our exclusive fabrics by the yard.

Visit our Size Guide page for detailed measurements on all our products including abayas, dresses, and hijabs. We recommend measuring yourself at home and comparing to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.

Our abayas are generally sized by length (in inches, e.g., 52, 54, 56, 58, 60) which corresponds to your height. The width is mostly standard but varies slightly based on the specific cut (e.g., A-line vs. Butterfly).

Don't worry! You can easily return the item within 30 days as long as it is unworn with tags attached.

Yes, modesty is for everyone. We offer sizes up to XXL (length 62) in many styles, and our loose-fitting designs (like Butterfly cuts) comfortably accommodate a wide range of body types.

Yes, sleeve lengths increase proportionally with the overall length of the abaya to maintain the correct fit.

For petite frames, we recommend size 50 or 52 depending on your height. Our narrower cuts (like closed straight-cut abayas) are often most flattering for petite sizes.

Currently, we do not offer customization on individual orders. However, our pieces are designed with versatile styling in mind. If you need length alterations, we recommend visiting a local tailor after purchase.

We recommend hand washing in cold water with a gentle detergent, or dry cleaning for silk and heavily embellished pieces. Always hang to dry and iron on low heat. Avoid bleach and direct sunlight for extended periods.

While hand washing is best to preserve the fabric, simple unembellished Nida and Crepe abayas can be machine washed on a delicate/cold setting inside a mesh laundry bag.

Use a steam iron on a low to medium heat setting. Ironing the garment inside-out helps prevent any shiny marks on the fabric.

Garments with beadwork, embroidery, or crystals must be hand-washed extremely gently or dry-cleaned. Never wring or twist the embellished areas.

We use premium dyes to ensure color longevity. Washing in cold water and drying away from direct sunlight will keep the colors vibrant for years.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and cash on delivery for orders within the UAE and select GCC countries.

Cash on delivery is available for orders within the UAE and select GCC countries. COD orders may have a small additional fee. The COD option will appear at checkout if available in your area.

You can request cancellation or modification within 2 hours of placing your order by contacting our support team. After that window, orders may already be in processing and cannot be changed. In that case, you can use our return policy once the item arrives.

Yes! We offer premium gift wrapping with a personalized note for a small additional fee. You can select this option during checkout. Our gift packaging includes a luxury box and tissue paper.

Absolutely. Our store is hosted on a secure platform with SSL encryption. We do not store your credit card details; all transactions are processed through secure, globally recognized payment gateways.

To ensure accuracy and secure payment processing, all orders must be placed directly through our website. However, our team on WhatsApp/Instagram is happy to guide you through the process!

We currently partner with Tabby/Tamara in the GCC to offer Buy Now, Pay Later options. If available in your region, these options will appear at checkout.

If you forgot to apply a valid discount code, please contact us within 24 hours of placing the order, and we can issue a partial refund for the difference.

We are primarily an online store. This allows us to offer the best prices by eliminating physical store overhead. However, we occasionally participate in pop-up events and fashion shows — follow us on Instagram to stay updated!

Yes, we offer wholesale pricing for boutiques, retailers, and event organizers. Please contact our team at support@isitr.net with details about your needs including quantity, styles, and preferred delivery dates.

We are always looking to partner with modest fashion influencers and content creators who align with our brand values. Please email press@isitr.net with your media kit.

Yes, we respect your privacy and will never sell your personal information. Please read our full Privacy Policy for detailed information on how we protect your data.

We are launching an affiliate program soon. Subscribe to our newsletter to be notified when applications open!

You can click the "unsubscribe" link at the bottom of any promotional email we send you, or contact support to have your email removed from the list.

Check our Careers page (linked in the footer) for current job openings. We are always on the lookout for talented individuals passionate about modest fashion.